Customer Grievance Handling

At Ajivika Finance our customer's satisfaction is our highest priority. Our endeavours are in line with those of our clients to help build livelihoods. If for some reason, our customers are not satisfied with our services, we have a dedicated customer grievance redressal mechanism that works as follows:

• All initiatives, operational activities and strategies of Ajivika Finance Limited will be customer-centric.
• We have set in place a transparent, prompt and efficient customer service.
• The Direct Line 0120 – 4317430 dedicated to customer grievance redressal is printed on the client's passbook as well as on the business cards of our field officers that are distributed to every client for easy access to all relevant contact details.
• They are also provided with phone numbers of Area Managers and Branch Officers in case they have any grievances.
• The details of grievance redressal mechanism are placed on the Ajivika Finance Limited's website with contact details of the Head office in Noida.